Refunds Policy

Refunds processed for cancelled tickets are transferred to the passengerís bank account / debit / credit / ITZ card that was used while booking the tickets.
All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.
In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to support@fillmybill.com along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.
No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).
Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.
In the event of cancellation of a bus / service trip by the bus operator, Fillmybill.com will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then Fillmybill.com shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket.
Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on Fillmybill.com are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on help@fillmybill.com . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number Fillmybill shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Fillmybill is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.